Shipping Information
At Fanchen Tangyun, we are committed to providing you with the best product solutions.
1. Can VILAMA TANG be shipped to my country?
Due to shipping restrictions, we are currently unable to ship to the following countries/regions.
We sincerely apologize for this and wish to continue working to resolve this issue.
Iran
Indonesia
Cuba
Iran
Sudan
Syria
2. How much is the shipping fee?
For products priced under $150, you will need to pay an $18 shipping fee.
3. How long will it take for my order to be delivered?
Total delivery time = processing time + shipping time (excluding Saturdays, Sundays, holidays, and any unforeseen circumstances)
Processing time:
2-5 business days
Standard shipping time:
10-20 business days for shipping and customs issues.
Orders shipped to South America and the Russian Federation may take months to be delivered.
4. How do I track my order?
After your order payment is processed, we will send you an email with relevant information.
Then, you can track your order at: Login - KOSHA ART.
Note:
Please allow 1-2 business days before tracking information becomes available.
5. What if the package is not received?
If your shipment is not received 30 days after payment, please contact us at: service@vilamatang.com
We will either resend a new package or provide a full refund.
Shipping and Monitoring Process
At VILAMA TANG, we are committed to providing you with the best products and tracking services.
We ship to hundreds of customers daily and ensure the most efficient response within the working timeframe.
Two-Tier Logistics Model
Your order will be delivered to a monitoring center in Shanghai. The second stage of logistics will deliver the package from Shanghai to you.
Throughout this process, our unique monitoring process will ensure your package is safely delivered and protected by the gateway.
After passing all necessary quality checks, we will promptly ship the package to your specified location.
You will receive two emails, informing you of the progress of these two stages.
About the Monitoring Center
We will conduct strict tests on key aspects, including packaging and the main product, to ensure you receive our highest quality products and services.
Specifically, we will use professional powder-free disposable nitrile gloves for quality checks to guarantee product quality.
Facebook: @VILAMA TANG
Email: service@vilanatang.com
Payment Information
Prices and Currency
Product prices may vary depending on the shipping country/region and the payment currency used.
Payment Methods
Please note:
Only one payment method is accepted per transaction, and you must adhere to all terms of any agreement between you and any third party.
We use third-party payment processors.
If you have any disputes regarding payment processing, you must contact these third parties directly to resolve the dispute.
You authorize us to obtain all payments from the payment method you provided.
You represent and warrant that each credit card or other payment method you use for payment belongs to you, and you have the right to use that credit card or other payment method to make all payments.
Payment Error Troubleshooting:
If you receive one of the following error messages when attempting to checkout,
please see the instructions below:
|
Error Code |
Solution |
|
Transaction cannot be processed |
Please contact your bank to authorize this transaction. |
|
Transaction cannot be processed, please contact customer service. |
Please contact your bank to authorize this transaction. If the problem persists, please contact our customer service team. |
|
Error codes starting with 4 |
Please contact your bank or try another payment method before attempting to check out again. |
|
50000 |
Please contact your bank or try another payment method before attempting to check out again. |
|
50001 |
Please contact your bank to authorize this transaction. If the problem persists, please contact our customer service team. |
|
Error codes starting with 6 |
Please wait 15 minutes and try again. If the problem persists, please contact our customer service team. |
Paying with credit/debit card
When paying with a credit or debit card, you will need to provide the following information as printed on the card: name, card number, expiration date (month and year), and the 3 or 4-digit security code.
During the purchase process, you must enter this information along with the billing address of the credit card.
We accept the credit/debit cards listed above.
If you have any questions about credit/debit card transactions, please contact your issuing bank.